Business Process Modeling, Simulation and Design

By Manuel Laguna, Johan Marklund
Publisher: Pearson India, 2011
ISBN: 9789332511705
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Business Process Modeling, Simulation and Design covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.
Cover
Brief Contents
Contents
Preface
Chapter 1: Introduction to Business Process Design
Chapter 2: Process Management and Process-Oriented Improvement Programs
Chapter 3: A Simulation-Based Framework for Business Processes Design Projects
Chapter 4: Basic Tools for Process Design
Chapter 5: Managing Process Flows
Chapter 6: Introduction to Queuing and Simulation
Chapter 7: Introduction to Extend
Chapter 8: Modeling and Simulating Business Processes
Chapter 9: Input and Output Data Analysis
Chapter 10: Optimizing Business Process Performance
Chapter 11: Process Benchmarking with Data Envelopment Analysis
Appendix: Statistical Tables
Index
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