Total Quality Management Revised Edition

Key Features :

1. Offers readers a comprehesive coverage of total quality management.
2. Design for Six Sigma covered in the chapter on quality by design.
3. Revised updates on quality standards like ISO 9000 and ISO 14000 series, and other sector-specific standards like TL 9000 have been included.
4. Many case studies, including Indian cases and examples, have been added.
5. Includes Power Point slides and solution manual for instructors.
6. Includes four university model question paper and solutions for two model question papers.