Total Quality Management Revised Edition

By Dale H. Besterfield
Publisher: Pearson India, 2011
ISBN: 9788131798331
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Key Features :

  1. Offers readers a comprehesive coverage of total quality management.
  2. Design for Six Sigma covered in the chapter on quality by design.
  3. Revised updates on quality standards like ISO 9000 and ISO 14000 series, and other sector-specific standards like TL 9000 have been included.
  4. Many case studies, including Indian cases and examples, have been added.
  5. Includes Power Point slides and solution manual for instructors.
  6. Includes four university model question paper and solutions for two model question papers.
Front Cover
Title Page
Contents
Preface to the Revised Edition
Preface
1. Introduction
2. Leadership
3. Customer Satisfaction
4. Employee Involvement
5. Continuous Process Improvement
6. Performance Measures
7. Benchmarking
8. Quality Management Systems
9. Environmental Management System
10. Quality Function Deployment
11. Quality by Design
12. Failure Mode and Effect Analysis
13. Total Productive Maintenance
14. Management Tools
15. Statistical Process Control
16. Taguchi's Quality Engineering
Appendix
References
Model Question Paper
Back Cover
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