Effective Communication and Soft Skills

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By Nitin Bhatnagar,Mamta Bhatnagar

Publisher: Pearson India

ISBN: 9789332502864

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Features:

Situational case studies, illustrations and flow charts for clear grasp of Concepts.
Model questions for practice and guidelines for answering difficult problems.
Highlights the linkages between soft skills and hard skills, illustrating the manner in which they can be utilized together in professional situations.

Front Cover

Title Page

Contents

Introduction

About the Editors

1. Soft Skills: Growing Importance

2. Understanding Communication

3. Channels of Communication

4. Evolution and Theories of Communication

5. Models of Communication

6. Psychology and Communication

7. Pedagogy and Communication

8. Communication Skills

9. Communication: Spoken English

10. Communication: Written English

11. Emotional Skills

12. Interpersonal Effectiveness

13. Assertiveness Skills

14. Conflict Management and Negotiation Skills

15. Team-building Skills

16. Time-management Skills

Model Question Papers

Glossary

Bibliography

Back Cover

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		Effective Communication and Soft... <p><strong>Features:</strong></p> <ol> <li... \|			INR 306.00