Effective Communication and Soft Skills

By Nitin Bhatnagar,Mamta Bhatnagar
Publisher: Pearson India
ISBN: 9789332502864
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  1. Situational case studies, illustrations and flow charts for clear grasp of Concepts.
  2. Model questions for practice and guidelines for answering difficult problems.
  3. Highlights the linkages between soft skills and hard skills, illustrating the manner in which they can be utilized together in professional situations.
Front Cover
Title Page
About the Editors
1. Soft Skills: Growing Importance
2. Understanding Communication
3. Channels of Communication
4. Evolution and Theories of Communication
5. Models of Communication
6. Psychology and Communication
7. Pedagogy and Communication
8. Communication Skills
9. Communication: Spoken English
10. Communication: Written English
11. Emotional Skills
12. Interpersonal Effectiveness
13. Assertiveness Skills
14. Conflict Management and Negotiation Skills
15. Team-building Skills
16. Time-management Skills
Model Question Papers
Back Cover
Ratings & Reviews
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