Total Quality Management, 3rd Edition
By Dale H. Besterfield, Carol Besterfield-Michna, Gl..
Publisher:
Pearson India, 2010
ISBN: 9789332519633
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Important Features :
- Many case studies, including Indian cases and examples, have been added.
- Pedagogical tools like multiple choice questions, chapter objectives, and summaries have been added.
- Information about Design for Six Sigma (DFSS) is covered in the chapter on quality by design.
- Failure Mode and Effect Analysis(FMEA) is revised as per the fourth revision of FMEA manual by Automotive Industry Action Group (AIAG).
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