Total Quality Management, 3rd Edition

By Dale H. Besterfield, Carol Besterfield-Michna, Gl..
Publisher: Pearson India, 2010
ISBN: 9789332519633
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Important Features :
  1. Many case studies, including Indian cases and examples, have been added.
  2. Pedagogical tools like multiple choice questions, chapter objectives, and summaries have been added.
  3. Information about Design for Six Sigma (DFSS) is covered in the chapter on quality by design.
  4. Failure Mode and Effect Analysis(FMEA) is revised as per the fourth revision of FMEA manual by Automotive Industry Action Group (AIAG).
Front Cover
Book Details
Preface to the Revised Edition
Part 1: Principles and Practices
Part 2: Tools and Techniques
Back Cover
Ratings & Reviews
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